Shipping policy
At the Caminho Português de Santiago shop, we prepare every order with care so it reaches you in perfect condition and as quickly as possible. Below you will find all the information about shipping, delivery times and costs.
Order Processing
Orders are processed on working days (Monday to Friday, excluding Portuguese public holidays). Once payment is confirmed, your order is prepared and shipped within 48 hours.
You will receive a confirmation email with the tracking number as soon as your order has been shipped.
Shipping to Mainland Portugal
| Option | Delivery time | Cost |
|---|---|---|
| Standard shipping (CTT / GLS) | 1 to 2 working days | Calculated at checkout |
| Free shipping | 1 to 2 working days | Free on orders over 50€ |
Shipping to Portugal: Islands (Azores and Madeira)
Shipments to the islands are sent via CTT and are subject to specific delivery times and rates, calculated automatically at checkout based on the weight and destination of the order. Delivery may take longer than to the mainland, depending on available connections.
International Shipping: Europe
Orders to European countries are sent via GLS or CTT International. Delivery times and costs vary by destination country and are calculated automatically at checkout.
| Zone | Estimated delivery time |
|---|---|
| Spain | 2 to 4 working days |
| Western Europe | 3 to 5 working days |
| Eastern Europe | 5 to 8 working days |
International Shipping: Rest of the World
For destinations outside Europe, orders are sent via CTT International. The estimated delivery time is 7 to 15 working days, and may vary depending on the destination country.
⚠️ International delivery times are estimates and may be delayed by customs procedures, local holidays or conditions in the destination country that are beyond our control.
Customs Duties and Taxes
For shipments outside the European Union, customs duties, taxes or other charges may apply in the destination country. These costs are the responsibility of the recipient and are not included in the order value or shipping costs. We recommend checking your country's customs rules before placing your order.
Order Tracking
All orders include a tracking number, sent by email after dispatch. You can follow your delivery directly on the CTT or GLS website, depending on the carrier used.
Order Not Received or Damaged
If your order does not arrive within the estimated time or arrives damaged, contact us at info@caminhoportuguesdesantiago.eu within 48 hours of the expected delivery date, stating your order number and, where applicable, photos of the product and packaging. We will look into the situation and find the best solution.
Contact
For any question about the shipping of your order:
📧 info@caminhoportuguesdesantiago.eu
